LULU’S POLICIES
CLEAN. FRESH. SIMPLE.
• The building will automatically unlock at opening time and automatically lock at closing time.
• Washers will not come on and operate one hour before closing time.
• Once you leave the building after the doors have locked, you will not be able to re-enter until the next scheduled opening time.
Plan your laundry accordingly.
BUILDING HOURS
STORE HOURS
MONDAY–THURSDAY
FRIDAY–SUNDAY
6:00 AM – 10:00 PM
5:00 AM – 11:00 PM
SECURITY & SAFETY
• Lulu’s has invested in a comprehensive security system to help protect our customers, employees, property, and facility.
• Security cameras operate 24 HOURS A DAY, both inside and outside the building.
BY ENTERING THE LULU’S PROPERTY, YOU ACKNOWLEDGE THAT VIDEO SURVEILLANCE IS IN USE.
LAUNDRY CARDS & card balances
• REGISTER YOUR LULU'S LAUNDROWORKS CARD AT THE KIOSK.
• keep your Lulu’s laundry card safe and check your balance regularly.
• LAUNDRY CARD BALANCES ARE NON-REFUNDABLE AND CANNOT BE TRANSFERRED.
• LULU’S IS NOT RESPONSIBLE FOR LOST OR STOLEN LAUNDRY CARDS OR THEIR BALANCES.
A card replacement fee may apply to replace a lost or damaged card.
MACHINE USE
• Select the appropriate machine size for your laundry and DO NOT OVERLOAD MACHINES.
• Always follow the instructions posted on each machine.
• REMOVE YOUR LAUNDRY PROMPTLY when your cycle is complete so other customers can use the machines.
• For your safety, DO NOT SIT, CLIMB, OR PLAY ON LAUNDRY EQUIPMENT.
• NEVER ATTEMPT TO REPAIR OR OPEN A MACHINE. If you experience a problem, please report it to Lulu’s.
MACHINE iSSUES
• If you experience a problem with a washer, dryer, payment system, or laundry card, report it to Lulu’s as soon as possible.
• When reporting a machine problem, provide the MACHINE NUMBER, DATE, APPROXIMATE TIME, AND DESCRIPTION OF THE ISSUE.
• Lulu’s will review the issue and determine the BEST RESOLUTION ON A CASE-BY-CASE BASIS.
LOST & FOUND
• If you find an item that does not belong to you, turn it into Lulu’s staff.
• Lost and found items will be KEPT FOR 30 DAYS.
• Due to limited storage space, UNCLAIMED ITEMS WILL BE DISCARDED AFTER 30 DAYS.
• Lulu’s is NOT RESPONSIBLE FOR ITEMS LEFT BEHIND in the building.
Check your belongings before leaving to make sure you have everything with you.
ABANDONED LAUNDRY
• Lulu’s is NOT RESPONSIBLE FOR UNATTENDED OR ABANDONED LAUNDRY.
• Unattended or abandoned laundry will be HELD FOR 30 DAYS.
• Due to limited storage space, UNCLAIMED LAUNDRY WILL BE GIVEN TO LOCAL CHARITY AFTER 30 DAYS.
Please remain mindful of your laundry and remove it promptly when your cycle is complete.
CLEANLINESS
• Help us keep Lulu’s CLEAN, FRESH, AND SIMPLE for everyone.
• Clean up spills and dispose of trash properly.
• Leave folding tables and laundry areas clean after use.
• Do not leave detergent containers, packaging, or personal items behind.
• DO NOT EAT OR DRINK AROUND THE LAUNDRY EQUIPMENT.
We appreciate your help in keeping Lulu's Laundromat clean and welcoming for our entire community.
FAMILY-FRIENDLY ENVIRONMENT
• Lulu’s is a FAMILY-FRIENDLY laundromat, and we ask all customers to help us maintain a safe and welcoming environment.
CHILDREN
• Children must be SUPERVISED BY A PARENT OR RESPONSIBLE ADULT at all times.
SMOKING & VAPING
• SMOKING AND VAPING ARE STRICTLY PROHIBITED INSIDE THE BUILDING.
ALCOHOL
• ALCOHOL IS PROHIBITED ON THE LULU’S PROPERTY.
PETS
• Service animals are welcome as required by law. Other pets should remain outside unless otherwise permitted by law.
PROHIBITED ITEMS
• For the safety of our customers, staff, and equipment, do not wash or dry items that could DAMAGE MACHINES OR CREATE A SAFETY HAZARD.
• Prohibited items include:
GASOLINE, OIL, FLAMMABLE MATERIALS, HAZARDOUS CHEMICALS, AND OTHER DANGEROUS MATERIALS.
• If you are unsure whether an item is safe to wash or dry, DO NOT PLACE IT IN A MACHINE.
RESPECT FOR OTHERS
• Lulu’s is a shared community space. Treat OTHER CUSTOMERS, STAFF, AND PROPERTY WITH RESPECT.
• Threatening, abusive, disruptive, or unsafe behavior will NOT BE TOLERATED.
• Customers who violate these policies or create an unsafe or disruptive environment may be ASKED TO LEAVE THE PROPERTY.
• If there is an immediate threat or emergency, CALL 911.
Thank you for helping us keep Lulu’s a SAFE, RESPECTFUL, AND WELCOMING PLACE FOR EVERYONE.
POLICY UPDATES
Lulu’s reserves the right to UPDATE THESE POLICIES AS NEEDED. Updated policies will be posted on this website.